You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
Any refund will be made via the same payment method used in the original transaction. You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Chia Bia deliver to a number of countries with varying shipping rates, when you place an order, we will estimate shipping and this will be clear for you to see.
Republic of Ireland: €3.95
United Kingdom: €4.95
Belgium, France, Germany, Isle of Man, Jersey, Luxemburg, Netherlands: €8.95
Andorra, Austria, Bosnia & Herzegovina, Croatia, Czech Republic, Denmark, Estonia, Finland, Greece, Italy, Latvia, Malta, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey: €9.95
All orders received before 12pm will normally be processed and dispatched the same day. Where this is not possible, it will be dispatched from us the following day. Although we use courier services, please allow up to 10 working days for delivery. Please note that a signature is required for all deliveries. Please allow extra delivery time for some areas outside Ireland and the UK.